The Terms of Service ("TOS") constitute a binding agreement between JTIO and you (The Client). The TOS apply to all services and products provided by JTIO, including the JT Starter Kit and Market Pro packages, related consulting, and support services (collectively, the “Services”).

By engaging with our Services—whether by submitting a purchase order, providing materials for project execution, or making payment—the client agree to be bound by these TOS. This agreement is binding from the moment the client accepts electronically, in writing, or by continuing to use our Services after being made aware of these TOS.

No additional terms or conditions set forth in the client's purchase order, or other correspondence, shall modify this agreement unless expressly agreed to in writing by both parties. Commencement or completion of Services by JTIO shall not be construed as acceptance of any alternate terms proposed by the client.

JTIO reserves the right to update these TOS at any time without prior notice. The most current version is always available on our website. By continuing to use our Services, the client agrees to the updated terms as if they had been signed by the client in writing. If the client expressly reject these TOS, JTIO reserves the right to refuse or terminate Services without liability.

JTIO provides professional web design and development services, specializing in Shopify solutions tailored to e-commerce businesses. Our services include, but are not limited to:

1. Custom and template-based web design through our JT Starter Kit and Market Pro packages.
2. Integration of essential e-commerce features, such as payment gateways, analytics, and inventory management.
3. Website updates, modifications, and maintenance services.
4. Advanced functionalities, including custom database integrations and enhanced user experiences.
services include, but are not limited to:

The client is responsible for ensuring access to third-party tools or platforms required for certain features, which may incur additional fees. Access may require specific hardware, software, or subscriptions to function properly.

JTIO conducts its business and communications electronically. By accepting these TOS, the client consents to receiving all notices, updates, agreements, disclosures, or other communications (“Notices”) from JTIO electronically. Notices may be delivered:

1. To the email address the client provided at the time of purchase; or
2. To any new email account the client establishes through JTIO.

It is the client's responsibility to check these email addresses regularly. All Notices are considered delivered once sent, regardless of whether the client read or receive them.

Personal data and certain other information about the Client are subject to JTIO's Privacy Policy. For more information see the privacy policy at https://jtmedia.ph/pages/privacy-policy. By using JTIO's Services, the Client also agrees to the most current version of JTIO's Privacy Policy.

The Client acknowledges that any ideas, suggestions, or feedback submitted to JTIO may be used by JTIO without compensation or liability for any purpose, including enhancing its Services and developing future projects. This provision does not apply to Client content or personal information protected under JTIO's Privacy Policy.

The Client grants JTIO permission to use samples or links to the Client’s website, designed or marketed by JTIO, for marketing purposes, including but not limited to showcasing the website in JTIO’s portfolio or on social media channels.

In order to provide the best service possible, JTIO may monitor and record telephone calls to and from the Client. This includes archiving voicemail messages. Calls may be recorded for training, improving customer service, and ensuring an accurate record of Client communications, which may be necessary to support transactions. These actions are taken to enhance the quality of JTIO's services and better understand the Client's needs.

JTIO strives to maintain the highest standards for our services. Practices in violation of these standards are strictly prohibited and will result in immediate termination of services. Unacceptable practices include, but are not limited to:

1. Pornographic, sexually explicit, or offensive material
2. Harmful, abusive, or defamatory content
3. Distribution of harmful software or viruses
4. Gambling, illegal activities, or violations of intellectual property rights
5. Reselling JTIO services without authorization
6. Spamming, unsolicited messages, or pyramid schemes
7. Content that is harmful to minors or unlawful activities

As a JTIO Client, the Client agrees to conduct business in a legal and professional manner. The Client is solely responsible for all content, including data, images, text, and any other material on their website. JTIO will not be held liable for any legal issues arising from the Client’s business practices. JTIO reserves the right to terminate any account that violates the TOS. In such cases, the Client is not entitled to a full refund, and refunds will be subject to the Termination/Cancellation of Services Policy.

The Client may use editing tools to modify, add, or remove content from their website. JTIO does not pre-screen all content but reserves the right to refuse or remove content at its discretion. The Client assumes all risks associated with content, including its accuracy, legality, and completeness, and acknowledges that JTIO is not responsible for any issues related to the content provided or edited by the Client.

JTIO may access, preserve, and disclose the Client's account information and content if required by law or to protect the rights, safety, or property of JTIO, the Client, or others. This may include actions necessary to comply with legal processes or enforce the TOS.

This Acceptable Use Policy (AUP) is incorporated by reference in the client's hosting services agreement with JTIO.

The client's services may be suspended or terminated for violation of this Acceptable Use Policy (“AUP”) in accordance with our Terms of Service (TOS).

Inquiries regarding the AUP should be directed to hello@jtmedia.ph

Abuse
The client may not use JTIO’s services to engage in, foster, or promote illegal, abusive, or irresponsible behavior, including but not limited to:

1. Unauthorized access: Accessing or attempting to access data, systems, or networks without express authorization from the owner, including probing, scanning, or testing vulnerabilities or breaching security measures.
2. Unauthorized monitoring: Monitoring data or traffic on any network or system without the express consent of the owner.
3. Service interference: Interfering with or disrupting the services of JTIO or others, including mail bombing, flooding, deliberate overloading, or broadcast attacks.
4. Account misuse: Using an Internet account or computer without the owner’s authorization.
5. Data harvesting: Collecting or using email addresses, screen names, or other identifiers without the owner’s consent (e.g., phishing, Internet scams, password theft, spidering, or data harvesting).
6. Information misuse: Collecting or using information without the consent of its owner.
7. Deceptive practices: Using false, misleading, or deceptive TCP-IP packet header information in emails or postings.
8. Spyware distribution: Distributing software that covertly gathers or transmits user information.
9. Adware distribution: Using the service for distributing advertisement delivery software unless (i) the user clearly consents to the download and installation of the software, and (ii) the software can be easily removed with standard tools provided by major operating systems.
10. Retaliatory actions: Engaging in conduct that may result in retaliation against JTIO’s network, website, or personnel, including causing servers to become targets of denial-of-service (DoS) attacks.

Unsolicited Communications
The client may not use JTIO-designed Shopify websites or associated services to send unsolicited emails or communications to individuals who have expressed a desire not to receive them. For bulk communications, compliance with the 48-hour removal requirement, or similar applicable guidelines, is mandatory to avoid violations.

Vulnerability Testing
The client may not probe, scan, penetrate, or test the vulnerability of JTIO’s systems, networks, or Shopify websites, nor attempt to breach JTIO’s security or authentication measures by any means, whether passive or intrusive, without JTIO’s express written consent.

Forums, Groups, and Other Networks
When participating in bulletin boards, forums, or other networks (e.g., Shopify Communities, IRC, or social media groups), the client must adhere to the rules and conventions of those platforms. This includes avoiding:

1. Off-topic or irrelevant commercial postings.
2. Mass postings to multiple forums that violate their terms of service.
When accessing other networks through JTIO’s services, the client must comply with the rules of those networks.

Offensive or Prohibited Content
The client may not publish, transmit, or store content—or links to content—that JTIO reasonably believes:

1. Constitutes, depicts, fosters, or promotes illegal acts such as child exploitation, non-consensual acts, or violence.
2. Incites or threatens violence, contains hate speech, or harasses others.
3. Is deceptive or unfair under consumer protection laws, including chain letters or pyramid schemes.
4. Is defamatory, invades privacy, or compromises safety and security.
5. Discloses trade secrets or proprietary information without authorization.
6. Intends to circumvent copyright protections or infringes on intellectual property rights.
7. Promotes illegal drugs, gambling, arms trafficking, or violates export control laws.
8. Solicits or promotes illegal conduct, or is otherwise malicious, fraudulent, or harmful.

Content Scope
This policy applies to any content published or transmitted using JTIO’s services or platforms, including:

1. Shopify website content.
2. Emails, blogs, forums, and social media posts.
3. Any other transmissions relying on JTIO’s services or integrations with Shopify.
JTIO reserves the right to suspend or terminate services if content or actions are found to violate this AUP.

For questions or concerns, contact us at hello@jtmedia.ph.

Copyrighted Material
The client may not use JTIO services, including Shopify websites and related resources, to download, publish, distribute, or otherwise use copyrighted materials unless:

1. The client has explicit authorization from the copyright owner to use the work in that manner; or
2. The use is otherwise permissible under established copyright law.
JTIO has a strict policy to suspend or terminate services, as appropriate, for clients found to be repeat infringers of copyright law.

Email Retention Policy
For email accounts hosted through JTIO-related services (if applicable), the following retention rules apply:

1. Emails in the inbox or personal folders marked as unread will be deleted after 90 days.
2. Read emails will be retained indefinitely, provided the mailbox does not exceed the allocated storage quota.
3. Emails in the trash folder will be automatically deleted after 30 days.
The client may monitor storage usage by accessing the email service dashboard.

Domain and IP Address Use
1. The client must maintain valid and current contact information with the domain registrar for any domain hosted through JTIO.
2. The client may only use IP addresses assigned by JTIO in connection with services provided by JTIO.
3. If the IP addresses assigned to the client’s account are listed on an abuse database (e.g., Spamhaus), the client will be in violation of this AUP. JTIO reserves the right to take reasonable actions to protect its resources, including service suspension or termination, regardless of whether the abuse listing resulted directly from the client’s actions.

Service Level Agreement (SLA)
No service credit or compensation under JTIO’s Service Level Agreement (SLA) will be provided for interruptions resulting from violations of this AUP.

For questions or concerns regarding this policy, please contact hello@jtmedia.ph.

JTIO respects copyright laws and the intellectual property rights of others. JTIO may suspend or terminate services and/or accounts if copyright infringement is identified.

Use of Copyrighted or Trademarked Materials
1. JTIO will not use copyrighted or trademarked materials on the client’s Shopify website without the express written consent of the copyright or trademark owner.
2. It is the client’s responsibility to ensure that all content submitted to JTIO is original and free from third-party copyright or trademark protection. Alternatively, the client must obtain permission to use copyrighted or trademarked materials from the rightful owner.
3. The client assumes full liability for any infringement of third-party copyright or trademark rights due to content, design, or the look and feel of the client’s website.

Client Content
1. Content provided by the client to JTIO remains the intellectual property of the client.
2. JTIO does not guarantee the return of original content unless a written request is made at the time of submission. If no request is made, JTIO may dispose of the content after use. While JTIO will attempt to honor written requests, no liability is assumed for the return of original content.

Domain Names and Website Ownership
1. Domains purchased by JTIO and websites, including design, databases, and Shopify store setups, remain the property of JTIO until all fees, including one full year of monthly hosting, have been paid in full by the client.
2. After full payment, ownership of the design will be transferred to the client, while technology integrations and any proprietary JTIO tools used in the website may remain licensed.

Proprietary Designs and Technology
1. Shopify-based website templates, designs, or databases created by JTIO are proprietary unless explicitly customized for the client.
2. Custom websites developed by JTIO grant full ownership of the design to the client while any proprietary technology or integrations remain licensed to the client under the terms of this policy.

For further clarification, please refer to Unacceptable Practices and Domain Name Purchase/Hosting Agreement or contact hello@jtmedia.ph.

Recognizing the global nature of the Internet, the client agrees to comply with all applicable local rules regarding online conduct and acceptable content. Specifically, the client agrees to:

1. Adhere to all laws governing the transmission of technical data, including data exported from the United States or the country in which the client resides and/or conducts business.
2. Ensure that the content on their Shopify website complies with the relevant regulations of any country where the client’s services or website may be accessed.
Failure to comply with local laws and regulations may result in the suspension or termination of the client’s services with JTIO.

For inquiries or clarifications, please contact hello@jtmedia.ph.

JTIO will work with the client to develop a Shopify website based on the client’s input and the content provided. Before construction begins, the client must submit all necessary content using JTIO’s designated content submission process. Access to this process will only be granted after the client electronically accepts JTIO’s Terms of Service (TOS).

Once the required content has been submitted, JTIO will begin the design and development of the website. If any content is missing, JTIO will notify the client prior to the website being launched. The client will have five (5) business days to submit the missing or incomplete content. If the client does not provide the necessary content within this timeframe, the website will be launched “as-is.” Pages that remain incomplete due to missing content may be saved and completed later, provided there is remaining design time available.

During the design process, the client may provide links to sample websites for general inspiration; however, JTIO will not replicate the functionality or design of these sample websites unless explicitly agreed upon in the proposal. Direct duplication of sample websites will not be permitted unless express written consent is obtained from the original website owner.

After the website design and content layout are completed, the draft will be presented to the client for approval. Once the client approves the website, it will be taken live. JTIO may perform a basic review of the text to correct any obvious errors before launch, but JTIO is not responsible for the accuracy, spelling, or typographical errors in content approved by the client. The client will be notified via email once the website is live.

JTIO does not guarantee a specific timeframe for website completion. Timely submission of content, approval of designs, and active participation from the client are essential to the project timeline. Delays caused by the client’s failure to provide content or respond promptly may result in an extended development period. If custom features such as advanced programming, e-commerce functionality, or database integrations are required, additional time will be necessary to complete the project.

As part of the service, JTIO may provide the client with a placeholder or temporary “welcome website” shortly after the initial agreement. This placeholder website is optional and can be modified by the client while the main website is under development. If the client declines this option, JTIO will not provide a temporary website.

The client is responsible for paying all fees associated with the project, including setup, enhancement, and monthly hosting charges, which begin from the date of sale, regardless of any delays caused by incomplete content submissions.

For questions or additional information regarding this procedure, please contact hello@jtmedia.ph.

JTIO will provide regular updates to the client regarding the development and testing of the Shopify website. These updates will occur on a mutually agreed schedule and will detail the tasks completed, any issues encountered, and recommended changes to the project.

JTIO will promptly notify the client via email, chat or phone if any events or issues arise that could cause significant delays in the website development process. This ensures transparency and allows the client to remain informed throughout the project’s progress.

JTIO agrees to provide all services, including but not limited to the design and development of Shopify websites, in accordance with the specifications outlined in the original terms of sale. Any additions or changes to the services requested by the client that fall outside the agreed-upon scope of work will be billed at JTIO’s standard hourly rate of ₱1,000 per hour. The client agrees to pay all charges associated with such additions or changes.

JTIO is not obligated to accommodate requests for additions or changes that are outside the original scope of work. Should JTIO choose not to implement the client’s requested additions or changes, the client remains responsible for all fees incurred under the original agreement.

For website design, the client will be provided two (2) opportunities to make revisions to the proposed web design after receiving the initial concept designs. Additionally, the client will have two (2) opportunities to make changes to the proposed web functionality after all user and functional requirements have been reviewed and completed by JTIO.

JTIO will make a good faith effort to thoroughly test all deliverables and resolve any issues identified during testing before presenting the deliverables to the client. Upon receipt of the deliverables, the client will:

1. Accept the deliverables as completed and make the required milestone payment as outlined in the agreement; or
2. Provide JTIO with written or email notification of corrections needed, along with a reasonable and mutually agreed-upon date for completing the requested corrections.

To streamline communication and ensure efficiency, both JTIO and the client will designate a single representative responsible for sending, receiving, and approving all deliverables and communications. Neither JTIO nor the client is obligated to review or respond to communications or materials submitted by anyone other than the designated representative. Either party may change their designated representative with two (2) days’ written notice to the other.

JTIO will facilitate the creation of all necessary change procedures with the Client to ensure a seamless and high-quality e-commerce website. Specifically, JTIO will ensure that the website's design and functionality are optimized for modern web standards and compatibility. This includes:

1. Conversion from PSD to HTML and CSS for precise implementation of the chosen design.
2. Ensuring the website functions flawlessly on the latest versions of major web browsers, including Chrome, Safari, Firefox, and Edge.
3. Verifying compatibility and responsiveness on mobile browsers for both iOS (iPhone/iPad, iOS 10 and above) and Android devices (4.x and above).

The result will be a professional and responsive Shopify-powered online store tailored to the Client’s needs and optimized for all major platforms.

JT Starter Kit Inclusions.

Description:
The JT Starter Kit provides an affordable solution for businesses, combining the power of Shopify with a professional and mobile-friendly design. This package is ideal for startups and small businesses entering the e-commerce space.

1. Store Setup and Customization
JTIO will create a fully functional Shopify store tailored to the client’s needs. This includes the selection and customization of a free Shopify theme, along with seamless integration of the client’s logo and branding elements.

2. Mobile-Optimized Design
The website is crafted with a responsive framework, automatically adjusting to fit a wide range of devices. This ensures optimal performance on desktops, tablets, and mobile devices. By leveraging Shopify’s built-in responsive design capabilities, the store delivers an intuitive and visually appealing shopping experience across all screen sizes. From intuitive navigation to seamless checkout processes, every element of the site is tailored for mobile usability, guaranteeing accessibility for modern shoppers.

3. Homepage and Collection Page Setup

A clean and engaging homepage layout designed to highlight key products and promotions.
Up to 5 collection pages (formerly "categories pages") for organized product display, helping customers easily browse through items.

4. Product Management

Assistance in uploading up to 20 products, including titles, descriptions, prices, and images.
The client will also receive guidance on how to add additional products independently.

5. Contact Page

A pre-designed page with a lead capture form, allowing customers to reach out directly through the website.

6. Basic SEO Setup
Integration of essential metadata to help the website rank better in search engines.

7. Payment Gateway Integration
Setup and configuration of payment gateways such as Maya, GCash, and other preferred options for seamless payment processing.

8. Basic Training and Documentation

A one-hour virtual training session on managing the Shopify store.
Comprehensive documentation on basic store operations, such as adding products and managing orders.

Additional Options

1. Custom Logo Design
Get a professionally designed custom logo for only ₱10,000.

2. Additional Products

The client may upload extra products independently or request additional uploads by JTIO at a cost of ₱2,500 per batch of 50 products.

3. Website Support
This includes resolving minor technical issues, performing up to five minor content updates monthly, and conducting regular performance and security checks for ₱5,000 per month. Any major updates or customizations beyond this scope will incur additional charges.

 

Market Pro Inclusions.

Description:
Market Pro is designed to provide a fully functional, customized e-commerce store with a professional design, built to capture customers and drive sales. The package includes a tailored homepage, matching inner pages, complete store setup, up to 50 products, basic SEO setup, training, and post-launch support to ensure your online store runs smoothly.

 

1. Hosted Shopify Store Setup

Fully hosted Shopify store with a responsive design optimized for desktop, tablet, and mobile devices. This ensures the store is accessible and user-friendly across various devices.

 

2. Custom Homepage and Inner Page Design

Custom-designed homepage with matching layouts for up to 3 inner pages (product, collection, about page, etc.) to align with your brand identity and provide a cohesive user experience.

 

3. Shopify Store Configuration

Complete configuration of your Shopify store, including business details, payment gateways (e.g., PayPal, credit card processors), shipping methods, and tax settings for smooth store operations.

 

4. Custom Shopify Theme Design

Design and branding adjustments to a custom Shopify theme, ensuring it aligns with your business vision while maintaining optimal functionality and user experience.

 

5. Domain Configuration

Setup and configuration of your custom domain to give your store a professional online presence and improve brand recognition.

 

6. Payment Gateway Integration

Integration of payment gateways like PayPal or credit card processors to facilitate secure transactions and ensure customer trust.

 

7. Shipping and Tax Setup

Configuration of shipping methods and tax settings based on your product offerings and customer locations to ensure accurate pricing and timely delivery.

 

8. SSL Certificate Installation

Installation of an SSL certificate to secure customer transactions and protect sensitive data, which is vital for customer trust and SEO ranking.

 

9. Product Upload and Configuration (up to 50 Products)

Upload and configuration of up to 50 products, including adding detailed descriptions, pricing, images, and configuring variants like size or color for a smooth shopping experience.

 

10. Product Collections and Categories Setup

Organization of products into collections and categories for easier navigation, improving the user experience and simplifying the shopping process.

 

11. Basic SEO Setup

Basic SEO setup including SEO-friendly URLs, meta tags, image alt texts, and optimized product pages to enhance search engine visibility and attract organic traffic.

 

12. Google Analytics and Search Console Integration

Integration of Google Analytics and Google Search Console to track store performance, user behavior, and product trends, providing valuable insights for marketing.

 

13. Lead Capture Forms and CTAs

Setup of lead capture forms and strategically placed call-to-action buttons to encourage customer engagement and drive sales.

 

14. Basic Blog Setup

Setup of a basic blog to post news, updates, promotions, or related content, helping you connect with your audience and improve SEO.

 

15. Social Media Integration

Integration of social media links to your store, encouraging customers to follow and share your store’s content for increased brand visibility and engagement.

 

16. Training on Store Management

Training on how to manage the Shopify store, including adding/editing products, processing orders, tracking inventory, and maintaining SEO, empowering you to independently run the store.

 

17. 30 Days Post-Launch Support

30 days of after-launch support to address any minor issues or adjustments needed to ensure the store runs smoothly after launch.

 

18. Contact Form Setup and Integrations

Creation of a contact form for customer inquiries, and integration of any necessary third-party plugins to support functionality, enhancing customer interaction with the store.

 

19. Additional Functionality/Design Changes (Optional)

The option to request additional functionality or design changes outside the initial scope for an additional cost, allowing flexibility in store features.

 

The client is responsible for testing and approving the functionality of all services, including but not limited to websites and marketing deliverables, upon JTIO’s notification of completion. This includes testing website pages, e-commerce stores, payment functions, and other related features. Once the client approves the services to go live, it is acknowledged that all functionality has been tested and accepted.

If the client fails to respond within five (5) business days after JTIO’s request for approval, the services will be deemed approved and taken live “as-is.” Likewise, if the client does not respond to requests for missing or incomplete information within five (5) business days after final notification, the services will be taken live with the missing content marked “as-is” or “under construction.”